Be well informed

General Terms and Conditions and Cancellation policy

What time is the room ready for occupancy? Are dogs welcome? And are there reduced prices for children? Here you will find answers to these and other important questions. Because at the Eschenhof, Alpine Slowness starts with planning!

Cancellation conditions

Standard rates

Up to 14 days before departure there is the possibility of free cancellation, within 14 days before departure and in the event of early departure the cancellation fee is 100% of the holiday price.


Non-refundable prepayment instalments

The total amount must be paid. Full advance payment when booking, after that no cancellation or rebooking is possible. In the event of cancellation, no-show or rebooking, the cancellation fee for this discounted rate is 100% of the booked service. No refund can be made.

The cancellation conditions apply irrespective of whether the cancelled rooms are re-let in full or in part.

The right of cancellation according to § 11 Para. 1 FAAG does not apply.

Arrival and departure

Your room is available for occupancy from 3.00 pm. On the day of departure, we kindly ask you to vacate the rooms by 11:00 a.m. If you would like to use the hotel facilities longer on the day of your departure, we charge € 30 per person for the late check-out (incl. lunchtime soup and afternoon snack). Please always let the reception know about these requests in good time.

Prepayment rate

Please note that booking the prepayment rate is NOT possible with vouchers and promotions.


Deposit 30% of the total price of your reservation to our account:


Volksbank Oberkärnten

IBAN: AT87 4213 0323 0828 0000,



Dogs are welcome to join you by prior arrangement, however dogs are not allowed in all rooms.


Dog fee € 20.00 - € 25.00 per day/dog (incl. dog basket and small welcome greeting).


Please note: Dogs are allowed in parts of the restaurant area (fireplace hall, terrace, bar), but not in all other areas of the restaurant - especially in the buffet area and the wellness area for hygiene reasons.


All listed prices are per person and day including Grüne-Hauben-Board and the 80 and more Eschenhof Alpine Slowness services. Prices include all taxes and duties, excluding local tax (€ 3.70 per adult from 16 years and day)


The services included in the prices can be found here.


Children's prices are available from 2 full-paying adults in a double room or family apartment.



For smokers we have set up small "smoking islands" in front of the hotel and on the terrace.

Travel insurance

We recommend taking out travel insurance, which you can easily take out online. If you do not want to take out travel insurance online, we will be happy to take care of your optimum protection. We will provide you with information about the premium upon your inquiry and arrange your travel insurance for your booking.


The travel cancellation insurance must be booked when reserving the room and will be invoiced on your departure. This covers all cancellation costs in the event of an accident, illness or death of the insured person, children, parents or grandparents. Of course, we need written confirmation in each case.

Payment methods

You can pay your hotel bill in cash in euros, with an EC card or credit card (VISA and Master Card).

Room requests

The Eschenhof is a “naturally grown” house. It is therefore unfortunately not always possible for us to give you a binding confirmation of the floor, location and room number within a specific category. Please note that deviations from the images and floor plans shown are possible within a category.