We use cookies to offer the best possible user experience on our website. We also use third-party cookies, to deliver personalised advertisement messages. By using our website you agree, that cookies can be saved on your device. Further information on the cookies used and on how to disable them can be found here.
 
 

GDT & Cancellation

General terms and Cancellation conditions

Arrival and departure


You can check into your room from 15.00. On the day of departure, we kindly ask you to vacate your room by 10.30.If you wish to use the facilities of the hotel on the day of your departure, a fee of € 20/per person applies (including lunchtime soup and afternoon snack). Please inform reception in advance of your plans.

Deposit

Deposit 20% of the total price of your reservation transferred to our bank account with Volksbank Oberkärnten
IBAN: AT57 4282 0323 0828 0000,
BIC: VBOEATWWSPI

Dogs

By previous arrangement, you can bring your dog with you. The fee is € 11,- till € 15,- per day/per dog (including dog basket and a little welcome gift). Dogs are allowed into certain restaurant areas (fireplace lounge, terrace, bar), but not into all the other parts of the restaurant or the spa area.

Conditions

Our prices are per person per day including our half board (buffet breakfast,  afternoon snack with soup pot and dinner with an extensive menu selection) and the 80 and more Eschenhof services and involve all taxes excluding local tax: € 2.50 /day for guests aged 16 and older.

The prices include 80 and more reasons for Alpine Slowness at Eschenhof (see ASWS quality guarantee): the literal “TIMEless service” with half board from the award-winning organic cuisine, a wide choice of teas at the daytime tea bar,  the exclusive “cosy service” in the room with a bathing bag, bathrobe, flannel slippers, unlimited use of the Good TIME bathing landscape with: indoor and outdoor pools, Tom and Tina’s steam grotto, sunny sky with a giant water bed, the relaxing winter garden, 5-elements relaxation rooms, brine grotto and herbal sauna in the SILENCIUM, snack bar with dried fruits, crackers and apple tea at the Eschenhof Spa; pleasant warmth and relaxing peacefulness throughout the house, daily evening entertainment, regular culinary highlights from Andreas’s creative kitchen, Eschenhof Nature Experience for all ages, Eschenhof Kids’ World with childminder Eva in the light Tom & Tina’s kids’ pavilion, a welcome drink, Kids‘ surprise bag as a welcome gift.

Child price is charged for children accompanied by 2 or more adults paying full price.

The current price list replaces all the previous ones. However, we aim to keep the prices as they are: fair! In the event of unforeseen economic developments or changes in VAT, we will unfortunately be forced to adjust the prices accordingly. Printing errors excepted.

Non-smoking

All rooms are non-smoking. We have been a non-smoking hotel since January 2009, which has been welcomed by our guests. For smokers, we have provided small ‘smoking islands’ in front of the hotel and on the terrace.

Cancellation insurance

We recommend travel insurance. It is easy to do online, but we would also be glad to help you conclude a contract.

The travel cancellation insurance has to be confirmed along with the room booking and will be billed on departure. All cancellation costs are covered in the event of accident, illness or death of the insured person, children, parents or grandparents. Of course we will require the appropriate written documentation. The insurance only needs to be taken out for adults, the insurance costs for children sharing their parents’ room are covered by the hotel.

Cancellation policy

Special cancellation conditions for winter 2020/2021 for current reasons
Even though the world is almost at a standstill in many areas - don't let the dreams of a holiday be taken away. We have relaxed the cancellation conditions for all existing and new bookings.


Bookings for winter 2020/2021:
18.12.2020 to 24.12.2020 - 7 days before arrival: free cancellation
24.12.2020 to 09.01.2021 - 14 days before arrival: free cancellation
09.01.2021 to 30.01.2021 - 7 days before arrival: free cancellation
30.01.2021 to 13.03.2021 - 14 days before arrival: free cancellation
from 13.03.2021
Up to 4 weeks before departure: 30% of the travel price
Up to 7 days before departure: 50% of the travel price
Within 7 days before departure and in the event of early departure: 100% of the travel price

The cancellation policy applies regardless of whether the cancelled rooms are occupied fully or partially.

The cancellation right according to § 11 paragraph 1 FAAG does not apply.

Payment methods

You can pay your hotel bill in cash in Euros, by EC card or credit card (VISA, MasterCard).

Room requests

Unfortunately we are not always able to guarantee you a specific room number, on a certain floor, or in a particular location, Note that within the various room categories, variations of the depicted rooms are possible.